Shortfacts

Contents and Objectives

This certificate program gives IT-experts, project managers, consultants and educators in the field of Information and Communication Technologies (ICT) the opportunity to enhance their communication skills in complex, challenging, intercultural situations.

Learning in the program focuses on:

• Cooperative solution development for challenges recognized and raised by the participants
• Experiential learning in an international team
• Exploring the effects of real acceptance and deep understanding on problem solving within a team and with customers
• Reflecting experience and using theory inputs for finding creative solutions
• Practicing dialogue in a multi-national group

A particular goal is the immediate transfer of knowledge and competencies into practice. This is why participants are encouraged to bring authentic issues into the program and elaborate them in a cooperative, supervised way.

Target Group

The certificate course is directed towards persons who work in the field of ICT and want to enhance their communication skills. Participants who want to become more effective in their interpersonal relationships, solve problems in new creative ways are . The integration of persons from ICT-related disciplines as well as education along with the provision of international workshops will produce diversity that helps to broaden individual perspectives.

Structure and Learning Mode

The course units are blocked (20 days of contact time) and enhanced by e-learning components as well as self-study phases. The e-learning platform allows for person-centered learning and intensive sharing between participants as well as facilitators. Intensive summer and winter workshops provide the chance to build blended communities and significantly learn from each other. These communities are expected to live on and provide mutual support during and beyond the duration of the program.

Qualification Profile

After completion of the course, the participants will significantly contribute to the success of ICT projects as they have a better understanding of the customer and elaborated skills to work within the project team.

During the course the participants will acquire key-competences that enable them to

• communicate more clearly and hence become more effective on a personal, team and organizational level
• increase inner flexibility for dealing with new, unexpected situations
• understanding their own and others’ communication patterns, cultural values and management cultures leading to better situational management
• empathically understand and communicate transparently as the basis for trustful customer- and team relationships
• provide an open-minded climate in their (multi-national) work contexts as the basis for higher motivation in teams
• become more flexible and creative in business

Each module addresses participants at three levels:

• Personal development: Awareness of own habits, values, culture and building flexibility into constructs
• Skills: Practicing of reoccurring communication situations
• Intellect: Theories, techniques, knowledge construction

Admission Criteria

Academic criteria: Bachelor, Masters’ or PhD degree or equivalent.

Good knowledge of English is required; knowledge of German is beneficial but not a prerequisite.

Work-related criteria: At least some work-practice in one or more of the following fields:

• project work in ICT-related areas

• management of ICT-related projects

• technology enhanced learning in higher education

• international projects

Persons who have not completed an academic degree can be admitted upon the condition of considerable work-related experience in relevant fields.

Downloads

• Brochure
• Application Form
• Timetable
• Modules

Scientific Director

Ao. Univ.-Prof. Dipl.-Ing. Dr. Renate Motschnig

Faculty of Computer Science
Computer Science Didactics and Learning Research Center

renate.motschnig@univie.ac.at

Program Assistant

Petra Mann, BA

T +43 1 4277 10814
F +43 1 4277 9108

effective.comm@univie.ac.at